Terms of Service
These Terms of Service ("Terms") govern the services provided by Bluefin Products Group LLC ("Bluefin," "we," "us," or "our") to its clients ("Client," "you"). By engaging our services, requesting a proposal, or making a payment, you agree to these Terms. If a signed engagement letter, statement of work, or master services agreement ("Engagement Agreement") exists between the parties, that document controls where it conflicts with these Terms.
1. Services
Bluefin provides independent product research and advisory services, which may include product research, market and consumer research, sourcing and supplier evaluation, quality and compliance advisory, product development consulting, and go-to-market strategy. The specific scope, deliverables, timeline, and fees for each engagement are defined in a written proposal or statement of work agreed by both parties before work begins. Our services are advisory in nature; we provide research, analysis, and recommendations to support your decision-making. Decisions and their outcomes remain your responsibility.
2. Engagements & Scope
Each engagement is scoped in writing. Work outside an agreed scope ("change requests") will be documented and may be subject to additional fees and timeline adjustments, agreed before the additional work begins. We rely on information and materials you provide; delays or inaccuracies in that information may affect timelines and results.
3. Fees & Payment
Fees are set out in the applicable proposal or statement of work and may take the form of fixed project fees, discovery-sprint fees, or monthly retainers. Unless otherwise stated: invoices are due within fifteen (15) days of the invoice date; a deposit may be required before work commences; and retainers are billed in advance for each period. Payments are processed through our third-party payment processor. Late amounts may be subject to a reasonable late fee and suspension of work. All fees are exclusive of applicable taxes.
4. Client Responsibilities
You agree to provide timely access to the information, materials, and stakeholders reasonably necessary for the engagement, and to ensure that anything you provide does not infringe the rights of others. You are responsible for your own business, legal, financial, and regulatory decisions.
5. Confidentiality
Each party may receive confidential information from the other. Both parties agree to protect the other's confidential information, use it only for the purposes of the engagement, and not disclose it to third parties except to personnel or contractors who need it and are bound by comparable obligations. We are happy to enter into a separate non-disclosure agreement on request.
6. Deliverables & Intellectual Property
Upon full payment for an engagement, the final written deliverables prepared specifically for you become your property, except that Bluefin retains ownership of its pre-existing materials, methods, templates, and general knowledge and know-how. We may retain copies of deliverables and working materials for our records. Nothing in these Terms transfers ownership of third-party materials, which remain subject to their own licenses.
7. Independent Advisory; No Professional Licensing
Bluefin provides business research and consulting services. We do not provide legal, medical, accounting, or regulatory-licensing advice, and our recommendations are not a substitute for advice from a qualified licensed professional. Where an engagement involves testing, certification, or regulated matters, we may help you identify and coordinate appropriately qualified third parties, but the engagement of and reliance on those third parties is your decision.
8. Warranties & Disclaimer
We will perform our services in a professional and workmanlike manner consistent with generally accepted industry practices. Except as expressly stated, our services and deliverables are provided "as is," and we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee any particular business result, outcome, or return.
9. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Bluefin's total aggregate liability arising out of or relating to an engagement will not exceed the fees actually paid to us for that engagement in the three (3) months preceding the event giving rise to the claim.
10. Term & Termination
Either party may terminate an engagement as set out in the applicable statement of work or, if none is stated, on written notice. On termination, you will pay for all services performed and non-cancellable commitments incurred up to the effective date of termination. Sections relating to confidentiality, intellectual property, disclaimers, and limitation of liability survive termination. Cancellations and refunds are addressed in our Refund & Cancellation Policy.
11. Governing Law
These Terms are governed by the laws of the State in which Bluefin Products Group LLC is organized, without regard to its conflict-of-laws rules. The parties agree to resolve disputes in the courts located in that jurisdiction, unless the parties agree otherwise in writing.
12. Changes to These Terms
We may update these Terms from time to time. The version in effect when an engagement is agreed applies to that engagement. Continued use of our services after an update constitutes acceptance of the revised Terms.
13. Contact
Questions about these Terms can be sent to hello@bluefinproductsgroup.com.
This page is provided as general information and is not legal advice. We recommend having these Terms reviewed by qualified counsel before you rely on them.